Privacy Policy
Last updated: October 1, 2026
Zood Top Up (“Zood Top Up”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website and mobile top-up services.
This Privacy Policy explains what information we collect, how we use it, how we share it, how long we retain it, and the choices and rights available to you.
1. Information We Collect
When you use Zood Top Up, we may collect the following information:
Information you provide to us
Depending on the service you use, this may include:
- Recipient mobile phone number
- Mobile network selected for the top-up
- Top-up amount
- Promo code, if applicable
- Information provided when contacting us through WhatsApp, email, or other support channels
- Information associated with your order
Order and payment information
When you place an order, we may collect information necessary to process and manage the transaction, including:
- Order number
- Top-up amount
- Service fee
- Payment amount
- Payment method
- Payment status
- Order date and time
Payment card information is not stored directly by Zood Top Up. Payments made through third-party payment providers are processed through those providers and are subject to their respective privacy policies and terms.
Technical information
When you visit our website, certain technical information may be automatically collected, such as:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of visits
- Referring pages
- Basic website activity and diagnostic information
This information may be used for security, fraud prevention, troubleshooting, and improving our website.
2. How We Use Your Information
We may use the information we collect to:
- Process and fulfill mobile top-up orders
- Identify the mobile network and recipient number associated with an order
- Calculate the top-up amount and applicable service fees
- Apply valid promotional or discount codes
- Process and verify payments
- Communicate with you regarding your order
- Provide customer support
- Respond to questions or requests
- Prevent fraud, abuse, and unauthorized transactions
- Maintain the security of our website and services
- Troubleshoot technical problems
- Maintain business and transaction records
- Improve our website and services
- Comply with applicable legal or regulatory requirements
We do not use your personal information for purposes unrelated to the operation of Zood Top Up unless permitted by law or you have provided appropriate consent.
3. Mobile Phone Numbers
The recipient mobile number you provide is necessary to process a mobile top-up request.
You are responsible for ensuring that the mobile number and network selected during checkout are correct.
Once a top-up has been processed to an incorrect number because incorrect information was provided by the customer, recovery or refund may not always be possible. Please review your information carefully before completing payment.
4. Payment Providers
Zood Top Up may use third-party payment services to process payments.
Depending on the payment method selected, these may include:
- PayPal
- Wise
- DuitNow QR or the relevant payment service/provider
When you use a third-party payment provider, your payment information may be processed directly by that provider.
We do not request or store your full payment-card details on our website.
Third-party payment providers have their own privacy policies and terms governing how they process personal information.
5. Who We Share Your Data With
We may share information when necessary to operate and provide our services.
Depending on the transaction, information may be shared with or processed by:
- Payment providers used to process your payment
- Service providers that help us operate our website
- Hosting and technical service providers
- Communication/support services when necessary to respond to you
- Relevant mobile-network or top-up service providers when required to fulfill your order
- Authorities or other parties where disclosure is required by applicable law
We only seek to share information that is reasonably necessary for the relevant purpose.
We do not sell or rent your personal information to third parties for their own marketing purposes.
6. Cookies
Zood Top Up may use cookies and similar technologies to make the website function properly, maintain security, remember certain preferences, and understand how visitors use the website.
Cookies may be used for purposes such as:
- Maintaining website functionality
- Remembering preferences
- Supporting WooCommerce functionality
- Maintaining shopping and checkout functionality
- Security and fraud prevention
- Website performance and analytics, where applicable
Some cookies may be placed by third-party services used on our website.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the website, including checkout or payment-related features.
7. How Long We Retain Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Order and transaction information may be retained for longer periods when necessary for:
- Customer support
- Accounting and business records
- Dispute resolution
- Fraud prevention
- Security
- Legal or regulatory requirements
When information is no longer reasonably required, we may delete it, anonymize it, or securely dispose of it where appropriate.
8. Data Security
We take reasonable technical and organizational measures to protect information handled through Zood Top Up against unauthorized access, loss, misuse, alteration, or disclosure.
Our website uses HTTPS encryption to help protect information transmitted between your browser and our website.
However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.
9. Your Rights and Choices
Depending on applicable law, you may have rights relating to your personal information, which may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where applicable
- Request restriction of certain processing
- Object to certain uses of your information
- Request information about how your personal information is processed
Some requests may be subject to legal, security, or business-record requirements.
To make a privacy-related request, please contact us using the details provided below.
10. Children’s Privacy
Zood Top Up is not intended to knowingly collect personal information from children without appropriate authorization.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
11. Third-Party Websites and Services
Our website may contain links, payment options, or integrations provided by third parties.
When you access a third-party website or service, that service may collect and process information according to its own privacy policy and terms.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.
When we make changes, we will update the “Last updated” date shown at the beginning of this Privacy Policy.
We encourage you to review this page periodically.
13. Contact Us
If you have questions about this Privacy Policy, want to make a privacy-related request, or have concerns about how your information is handled, please contact us:
Zood Top Up
Email: support@zoodtopup.com
You may also contact us through our customer support WhatsApp channel available on the Zood Top Up website.