Terms & Conditions

Last updated: October 1, 2026

These Terms & Conditions govern your use of the Zood Top Up website and mobile top-up services. By using our website or placing an order, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use our services.

1. About Zood Top Up

Zood Top Up provides mobile top-up services for supported mobile networks in Afghanistan.

Available networks, top-up amounts, payment methods, fees, and other service features may change from time to time.

2. Using Our Service

You agree to provide accurate and complete information when placing an order.

In particular, you are responsible for ensuring that:

The recipient mobile number is correct.
The selected mobile network is correct.
The selected top-up amount is correct.
Any promotional code entered is valid and belongs to you.
The information provided during the order process is accurate.

You should carefully review your order before making payment.

3. Mobile Top-Up Orders

Once an order has been submitted and payment has been initiated or completed, we may begin processing the requested top-up.

A successful payment does not necessarily mean that the mobile top-up has already been completed.

The top-up may require additional processing or confirmation before it is delivered to the recipient.

We may contact you if additional information is required to process your order.

4. Incorrect Mobile Number or Network

Customers are responsible for checking the recipient’s mobile number and network before completing an order.

If a top-up is successfully sent to the wrong mobile number or network because incorrect information was entered by the customer, we may not be able to reverse or recover the transaction.

Where a correction or recovery is technically possible, we may attempt to assist, but we cannot guarantee recovery of funds or the top-up.

5. Pricing and Service Fees

The amount payable may include:

The requested mobile top-up amount
A service fee
Any applicable payment or processing charges

The total amount payable will be displayed before you complete payment.

Currency conversion rates used to calculate the payment amount may change over time.

Where a currency conversion rate is displayed or used for a transaction, the rate applicable to that transaction may be locked when the order is created or payment is initiated.

6. Payments

Zood Top Up may offer different payment methods, including:

PayPal / card payments
Wise
DuitNow QR
Other payment methods that may be introduced in the future

Payments may be processed by third-party payment providers.

You must provide accurate information when making a payment and must not use a payment method without authorization.

We may delay, reject, or cancel an order where a payment cannot be verified or where we reasonably suspect fraud, unauthorized activity, or abuse.

7. Payment Confirmation

An order is not considered fully paid until the applicable payment has been successfully confirmed.

For manual payment methods, such as certain Wise or DuitNow QR transactions, processing may require manual verification.

Customers should retain their payment confirmation or transaction reference until the order has been completed.

8. Processing Times

We aim to process valid and successfully paid orders as quickly as reasonably possible.

However, processing times may vary due to:

Payment verification
Mobile-network availability
Third-party service interruptions
Technical problems
Fraud or security checks
Other circumstances outside our reasonable control

We do not guarantee that every top-up will be completed within a specific period unless a specific processing time has been expressly stated.

9. Promo Codes

From time to time, Zood Top Up may offer promotional or discount codes.

Promo codes:

Must be entered before completing the applicable transaction.
May have an expiration date.
May have minimum or maximum purchase requirements.
May be limited to specific customers or services.
May be limited to one use per customer or transaction.
Cannot normally be exchanged for cash.
May not be combined with other promotions unless expressly permitted.

We reserve the right to reject, deactivate, or cancel a promotional code where we reasonably believe it has been used fraudulently, incorrectly, or in violation of its applicable conditions.

The applicable discount will be shown before payment where the promo code is successfully applied.

10. Refunds and Cancellations

Refunds and cancellations are subject to our Refund and Return Policy.

Because mobile top-ups may be delivered electronically and may become irreversible after processing, a refund may not be available once a top-up has been successfully completed.

Please review our Refund and Return Policy before placing an order.

11. Fraud and Unauthorized Transactions

You must not use Zood Top Up for fraudulent, unlawful, unauthorized, or abusive activities.

We may suspend, reject, or cancel transactions where we reasonably suspect:

Fraud
Unauthorized payment activity
Abuse of promotional offers
Payment manipulation
Attempts to circumvent our systems
Other unlawful or prohibited activity

Where appropriate, we may cooperate with payment providers or relevant authorities.

12. Third-Party Services

Zood Top Up may rely on third-party services, including payment providers, hosting providers, communication services, and mobile top-up or network services.

We are not responsible for interruptions, delays, errors, or changes caused directly by third-party services that are outside our reasonable control.

13. Service Availability

We aim to keep the Zood Top Up website and services available and functional.

However, we do not guarantee uninterrupted or error-free availability.

The website or particular services may occasionally be unavailable due to maintenance, technical problems, security issues, network problems, or circumstances beyond our control.

14. Limitation of Liability

To the extent permitted by applicable law, Zood Top Up will not be responsible for indirect, incidental, or consequential losses arising from the use of our services.

This includes losses resulting from incorrect information supplied by a customer, third-party service interruptions, network outages, payment-provider problems, or circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be prohibited by applicable law.

15. Changes to Our Services

We may change, suspend, or discontinue parts of our services, including supported networks, payment methods, pricing, fees, or promotional offers.

We may also update these Terms & Conditions from time to time.

The updated version will be published on this page with a revised “Last updated” date.

16. Contact Us

If you have questions about these Terms & Conditions or an order, please contact:

Zood Top Up

Email: support@zoodtopup.com

You may also contact us through the WhatsApp support option available on our website.